PeruRail reserves the right to interrupt, suspend, or amend, at any time, the services offered on this website, whether permanently or temporarily. For such purpose, no user acceptance or prior notice whatsoever shall be required.
You are responsible for properly protecting your computer and taking the precautions necessary to avoid any harm that may be caused by viruses or other issues inherent to internet use that may possibly harm or alter the normal functioning of your operating system.
PeruRail can suspend or amend the services offered on this website at any time.
You are responsible for taking the proper steps to protect your computer from those issues inherent to internet use that may compromise the functioning of your operating system.
Users may freely surf the website. To make a purchase, however, users must provide all of the information required by the website, filling out the passenger registration form(s) and completing the information requested. PeruRail undertakes to ensure the confidentiality of the information provided by users. It is required to fill out all of the fields with valid, true, accurate, and precise information. To guarantee the correct functioning of the system, users must keep their information up-to-date. PeruRail may proceed to verify the users’ identity and/or the information provided at any time. PeruRail assumes no responsibility for the accuracy or truth of the information provided by users.
In order to register to purchase tickets, it is necessary for the user to provide personal information.
The acquisition of tickets is subject to availability. As such, PeruRail assumes no responsibility in the event of a lack of availability in the tickets or the specific service preferred by the passenger.
PeruRail accepts the payment conditions detailed in the document entitled “Terms and Conditions of the Rail Transport Agreement,” as well as any other means that PeruRail may establish, should it deem it convenient.
Payment conditions and purchase process.
The content found on our website has been prepared for the purpose of informing you about PeruRail, as well as the goods and services that the company offers you through the internet and other means. You may use the information contained on our website solely for non-commercial purposes. Any other use or modification of the website contents is strictly prohibited.
The information provided on www.perurail.com has been gathered from internal and external sources, always with the intent of ensuring that said content is as up-to-date as possible. Nevertheless, there is always the possibility that you may encounter inaccurate or incomplete information. For such reason, we recommend that you double-check all information with us before making use of it. In many cases, our website provides links to other websites. However, www.perurail.com assumes no responsibility for the contents of said sites. All links provided to other sites are solely intended to provide our clients with more references.
The contents of our website are kept as up-to-date as possible to guarantee that you have the necessary information on our services.
On very rare occasions, as a result of issues with updating the data, you may encounter incomplete information. For such reason, we recommend double-checking all information with us before making use of it.
All rights on this website are reserved, and are held by PeruRail, by virtue of the domain use rights for www.perurail.com.
The contents of this website, including but not limited to the text, logos, graphics, and the entire design in general, as well as its database and software, are the exclusive property of PeruRail and intended for the exclusive use thereof; or have been granted to PeruRail by virtue of user licenses and are protected under national and international intellectual property law.
The website includes proprietary content owned exclusively by PeruRail.
How do we contact you and how can you contact us?
Any difficulty or doubt arising with regard to the effectiveness, construction, or interpretation of the information available on our website shall be settled based on Peruvian law, without detriment to the possibility of reaching an agreement between the parties. To guarantee that consumers have full access to their legal rights, users may choose to submit a claim to one of the following entities:
- National Institute for the Defense of Free Competition and the Protection of Intellectual Property (INDECOPI). To learn more, visit indecopi.gob.pe.
- Judges and Courts of the Judicial District of Lima Cercado, with competence over the matter.
In case any of the foregoing options are cumbersome or economically unfeasible for users residing abroad, the parties, at the user’s request, shall establish a mutually convenient mechanism, by common accord, in order to settle their differences.
Additionally, users may contact PeruRail at any time in order to reach an agreement by sending an email to firstname.lastname@example.org.
How and with whom can I file a complaint?